Terms & Conditions

1. Promoter

The promoter is Trainline.com Limited (company number 03846791), 1 Stonecutter Street, London, England, EC4A 4AH ("Promoter").

The Re-fresher Bag campaign website is operated and the campaign is administered on the Promoter's behalf by Pencil Media Solutions Limited (company number 13252792), Unit 7 Innsworth Technology Park, The Business Centre, Gloucester, GL3 1DL ("Pencil Media"), who are responsible for collecting and processing entrant information for the purposes of this campaign, including registration, eligibility verification and order fulfilment. Trainline does not collect, receive or hold any personal data submitted via the website.

2. Eligibility

This offer is open to UK residents aged 18 or over who are, at the time of registration, currently enrolled students at a UK university or higher education institution.

Pencil Media may request reasonable proof of current student status (via a valid university email address) as part of the registration process. Bags will only be dispatched once eligibility has been successfully verified. Where verification cannot be completed, the registration will be treated as invalid and the bag reallocated.

Employees of the Promoter, its associated companies, agencies and suppliers involved in the administration of this campaign, and their immediate family members, are not eligible to take part.

3. Campaign Period

The campaign opens at 00:00 on Tuesday 22nd September 2026 and will end on Friday 30th October. The campaign will run until all 150 available bags have been allocated across the five weekly drops, or until the Promoter otherwise brings the campaign to a close, whichever is sooner ("Campaign Period"). The Promoter reserves the right to close the campaign earlier than anticipated, including if all bags are allocated ahead of schedule.

Registrations received outside the Campaign Period will not be accepted.

4. This is not a prize draw

Bags are provided on a first-come, first-served basis while stocks last, to eligible entrants who have successfully registered, subject to the weekly drop mechanic set out below.

5. How to Take Part

No purchase is necessary. To register, eligible entrants must:

Only one bag will be issued per person for the duration of the campaign. Where more than one registration is received from the same person, only the first valid registration will be counted toward that limit.

Registrations submitted in bulk, through agents or third parties, or by automated means, scripts, macros or other automated processes are not permitted and will be disqualified. Incomplete, illegible, fraudulent or otherwise invalid registrations may also be disqualified.

6. Bag Drops and Allocation

Bags are released in weekly drops, with the first drop going live on Tuesday 22nd September 2026 and subsequent drops released weekly thereafter while stocks last. Stock is limited and allocated across weekly drops for the duration of the Campaign Period.

Each weekly drop has a limited number of bags available. Bags are allocated to valid, eligible registrations on a first-come, first-served basis within each drop, while stocks for that drop last.

Registrations do not roll over between drops. If a weekly allocation is exhausted before an entrant registers, that entrant will not receive a bag from that drop and will need to submit a new registration during a subsequent week's drop, while stock lasts, in order to be considered.

Pencil Media reserves the right to amend the number of bags made available in any given weekly drop, and to extend, shorten, or otherwise vary the number, frequency or duration of drops during the Campaign Period, at its sole discretion.

7. The Bag

There is one bag per successful entrant. The bag is provided free of charge and is non-transferable, non-exchangeable, and no cash alternative will be offered.

8. Delivery

Bags will be dispatched to the UK delivery address provided at registration. The Promoter and Pencil Media are not responsible for bags that are lost, delayed or misdirected as a result of an entrant providing incomplete or inaccurate address details.

Entrants are responsible for ensuring the delivery address and contact details provided are accurate and up to date.

9. Data Protection

Pencil Media will collect your details only as necessary to validate registrations, allocate bags, and manage delivery. Relevant information may be shared with authorised campaign and fulfilment teams where necessary. Data will be deleted within 90 days of the end of the campaign.

Trainline does not receive or hold your data. Please see Pencil Media’s Privacy Policy for full details of how your information is used, who it is shared with, and how long it is retained.

For any data questions or requests, contact Pencil Media at hello@pencilmedia.co.uk.

10. Administration

Pencil Media reserves the right to verify registrations and disqualify any entrant where it has reasonable grounds to believe the entrant has breached these Terms & Conditions, supplied false information, or otherwise acted fraudulently or unfairly.

Pencil Media is not responsible for registrations that are lost, delayed, corrupted or not successfully submitted due to a technical fault, network failure, or other circumstances outside its reasonable control.

Pencil Media and the Promoter reserve the right to cancel, suspend or amend the campaign where circumstances outside its reasonable control make this unavoidable, and will endeavour to minimise any disadvantage to entrants in doing so. This includes, but is not limited to, technical failures, fraud, security incidents, regulatory requirements, or other circumstances beyond reasonable control.

Pencil Media will not seek to exclude or limit any liability where it would be unlawful to do so.

11. General

By registering, entrants agree to be bound by these Terms & Conditions.

These Terms & Conditions are governed by the laws of England and Wales. Entrants resident in Scotland or Northern Ireland retain any mandatory rights available under the laws applicable in their part of the United Kingdom.

For enquiries relating to this campaign, contact hello@pencilmedia.co.uk.